Experience;- Minimum 1 year of expeirence in Mobile repairing / Technical support role
Location – Surat, Mumbai, Vapi, Baroda & Gandhinagar
Salary Up to – Upto 20k + incentives (basis interview process)
Education: B. Tech / BCA / B. E&C
Roles and Responsibilities:
- Requirement for Customer technical support for the Apple authorised service centre. Responsible to identify problem-related to hardware & software of Apple devices & accurate reporting in the system.
- Good Communication and interpersonal skills.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Desired Candidate profile
Fault diagnosis & resolution of iPhone, Mac OS desktop & Strong technical skills in troubleshooting of Apple Devices & provide solution Other technical/non-technical tasks in timely manner.
For more details call/ msg – 9712005457