Frequently Asked Questions

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. You would be receiving mail.

  • You can register at by the following simple way:-
    By clicking Register on Homepage.
  • Simply enter your “Email Address”, create and confirm a “Password” to create your ivenus online account.
  • After filling these mandatory fields, just click on “Register” to finish your Registration.
  • As a registered member you can now enjoy the following benefits:

    Express Checkout – Sign In and proceed to checkout for quick ordering.

    Order History – Review the details of your order history and stats.

    Address Book – Create and save addresses of your family and friends for faster checkout.

    Update Profile – Make updates in your account registration details, even change the password.

  • Placing an order with is easy and simple.

    Step 1 – Browse through the wide range of products or just search for your desired product on our quick, powerful search placed at the header of every webpage. Use the dropdown menu to choose in a particular category.


    Step 2 – While browsing the category, you can select the product you wish to buy in your shopping cart, review the product and click on Add To Cart on the product detail page.


    Step 3 – Your selected product/s will show in your shopping cart, you can add the quantity or remove the product from your shopping cart. To continue shopping, please click on the bar at the top or proceed to checkout by clicking on the bar at bottom.


    Step 4 – You can either be logged in or shop by selecting the product, proceed to checkout, kindly provide us your email id and contact number, the billing and shipping address and proceed to review your order.


    Step 5 – Please review your order details and proceed with payment.


    Step 6 – After payment completion you will be directed to the Order Acknowledgement page showing all the order details and the unique order number.


    Status on – Order, Payment You can review the status of your order right from booking to completion on My Account section and select Order History.

  • You can review and/or update your account information by selecting My Account, update your beneficiary address details in Address Book and have an overview of your account details by selecting Account Details.

  • Sorry, right now we don’t have any such facility to help you track shipping your order.

  • While making payment, if certain required fields are not entered correctly or if there is an internet connection drop, you may get a Payment error page. We would request you to kindly contact us on 63537-01439 or email us on for queries.

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