Cancellation Returns & Refund

Venus Data Products believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Venus Data Products marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • Venus Data Products does not accept cancellation requests for iPhone once Unbricked or Activated.
Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service email address [email protected]

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:
  • Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
  • Products/Items should be UNUSED/ UNOPENED with Manufacturer’s original shield packed condition.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Refunds:
    • Refund at the discretion of iVenus.
    • Refund is only for unopened products in it’s original packaging after deducting associated charges including shipping and payment cancellation fees.
    • We will process the refund after receipt of the product by Venus Data Products or its business partner. Refund will be processed based on the mode of payment of the order
    • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
    • Orders paid by net banking accounts will be credited back to bank account within 7 working days.
    • For all other modes of payment, we will send a refund cheque in 7 working days. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

EMI & Cashback T&C

  • - The cashback offer is valid exclusively on HDFC Bank Debit and Credit Cards 
  • - The cashback offer is valid for transactions made using Brand EMI option on Pine Labs Payment getaway at checkout .
  • - The cashback shall be credited within 120 business days from the last date of the transaction month on a best effort basis to all open and active card members accounts only.
  • - No Extra Cost EMI is also applicable on HDFC Bank Debit and Credit Card EMI transactions on 6 month tenures only.
  • - In case of refund, though the amount is credited back to the customer’s card, the EMI closure will only happen after customer communicates the same to the bank for the same. Customer will specifically need to communicate to the banks the intent of the EMI loan closure.
  • - Also if customer fails to communicate the same to bank, the interest amount that bank will keep levying will be borne by the customer.
  • - Foreclosure or any other charges, if any which are levied by the customer’s bank, will need to be borne by the customer.